6th EXCELLENCE IN CUSTOMER SERVICE PROGRAM
MARCH 14-15, 2019 | 8:00AM - 5:00PM | UP Bonifacio Global City Campus, Taguig City
Open to all levels from managers to front liners to support staff (16 hours)
Register up to March 12, 2019
Open to all levels from managers to front liners to support staff (16 hours)
Register up to March 12, 2019
PROGRAM BRIEF
The challenge of attracting, retaining, and engaging customers is a become more and more critical in the “experience” economy. Public agencies are mandated to yield high customer satisfaction rating at a time of partnering for change. Private companies rely on their customers for revenues and long-term success. This program offers an inside-out approach to ensure a fresh way of thinking and behaving as service providers.
The challenge of attracting, retaining, and engaging customers is a become more and more critical in the “experience” economy. Public agencies are mandated to yield high customer satisfaction rating at a time of partnering for change. Private companies rely on their customers for revenues and long-term success. This program offers an inside-out approach to ensure a fresh way of thinking and behaving as service providers.
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KEY LEARNING POINTS
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FEATURED RESOURCE PERSON
Ms. Amormia R. J. Rosales, or “Myya”, is CORNERSTONE’s Associate Consultant and Meta-Coach. She has completed her international certification through the Advanced Management Program of the Southeast Asia Business Studies (SEABS) of the University of Asia and the Pacific (UA&P). She specializes in Career Coaching, Personality Development, Relationship Counseling, Customer Service, Transformational Leadership, and Public Speaking. She is often invited as a resource speaker in various fora and conventions. She alsoregularly gives talks on Career Growth Series at the Asian Institute of Management (AIM).
As a former University Professor and a founding member of the Speakers Circle, Coach Myya is an effective communicator, connects well with her audience, and possesses a great sense of humor, often interjecting fun into learning. She has done numerous trainings, team buildings and retreats for various organizations for more than twenty (20) years for various companies such as The Australian Embassy, Petron Philippines, Bank of the Philippine Islands, Pro-Friends Real Estate Co., Communications Foundation in Asia, Association of Placement Practitioners of Colleges and Universities, Prime Orion, FLT Prime Insurance, Insular Life, PruLife, PhilamLife, Ceres Corporation, Amway Corporation, Department of Trade and Industry, Court of Tax Appeals, PLDT, ePLDT, Blade, Orocan, Ashlar and Cosmic Industries, Le Farge-Holcim, Southside Turf, The Philippine Fencing Team, Claret School (Quezon City and Zamboanga), Cradle of Joy Catholic Progressive School, College of Saint Benilde, Fengda Educational Consultancy-China, and Anhui University of Science and Technology-China, among many others.
Coach Myya has been invited to give motivational talks locally and internationally, such as Hong Kong, China, Singapore, US, and Europe, instilling positive values and inspiring people to live out their passion and achieve their highest potential. She is passionate about helping people find meaning and purpose in what they do, effecting positive change in them, and unleashing the unique “genius” of every person that she encounters.
Ms. Amormia R. J. Rosales, or “Myya”, is CORNERSTONE’s Associate Consultant and Meta-Coach. She has completed her international certification through the Advanced Management Program of the Southeast Asia Business Studies (SEABS) of the University of Asia and the Pacific (UA&P). She specializes in Career Coaching, Personality Development, Relationship Counseling, Customer Service, Transformational Leadership, and Public Speaking. She is often invited as a resource speaker in various fora and conventions. She alsoregularly gives talks on Career Growth Series at the Asian Institute of Management (AIM).
As a former University Professor and a founding member of the Speakers Circle, Coach Myya is an effective communicator, connects well with her audience, and possesses a great sense of humor, often interjecting fun into learning. She has done numerous trainings, team buildings and retreats for various organizations for more than twenty (20) years for various companies such as The Australian Embassy, Petron Philippines, Bank of the Philippine Islands, Pro-Friends Real Estate Co., Communications Foundation in Asia, Association of Placement Practitioners of Colleges and Universities, Prime Orion, FLT Prime Insurance, Insular Life, PruLife, PhilamLife, Ceres Corporation, Amway Corporation, Department of Trade and Industry, Court of Tax Appeals, PLDT, ePLDT, Blade, Orocan, Ashlar and Cosmic Industries, Le Farge-Holcim, Southside Turf, The Philippine Fencing Team, Claret School (Quezon City and Zamboanga), Cradle of Joy Catholic Progressive School, College of Saint Benilde, Fengda Educational Consultancy-China, and Anhui University of Science and Technology-China, among many others.
Coach Myya has been invited to give motivational talks locally and internationally, such as Hong Kong, China, Singapore, US, and Europe, instilling positive values and inspiring people to live out their passion and achieve their highest potential. She is passionate about helping people find meaning and purpose in what they do, effecting positive change in them, and unleashing the unique “genius” of every person that she encounters.